PRIVACY POLICY

Excellent Plumbing Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.excellentplumbingtampa.com] or use our services.

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Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

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Information We Collect:
 

• Personal Information You Provide
   

     We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service

• Fill out a contact form

• Call or email us

• Schedule an appointment

• Sign up for our newsletter or promotional emails

• Leave a review or testimonial

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      This information may include:

• Name

• Email address

• Phone number

• Mailing address

• Service address

• Payment information (processed securely through third-party payment processors)

• Description of plumbing needs or issues

• Property type and details

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Information Collected Automatically:

 

      When you visit our website, we may automatically collect certain information            about your device and usage, including:

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on pages

• Referring website addresses

• Date and time of visits

• Device information

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This information is collected through cookies and similar tracking technologies (see "Cookies and Tracking Technologies" section below).
 

How We Use Your Information

We use the information we collect for the following purposes:
 

To Provide Services

• Process and fulfill service requests

• Schedule appointments

• Communicate with you about your service needs

• Send service confirmations and updates

• Provide customer support

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To Improve Our Business

• Analyze website usage and improve our website

• Develop new services and features

• Conduct market research

• Improve customer service quality

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Marketing and Communications

• Send promotional emails and special offers (with your consent)

• Provide updates about our services

• Send newsletters (you may opt-out at any time)

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Legal and Safety

• Comply with legal obligations

• Protect against fraud and unauthorized transactions

• Enforce our terms and conditions

• Protect the rights, property, and safety of our company and others

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How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

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Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

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• Payment processors

• Email service providers

• Website hosting services

• Analytics providers

• Scheduling software providers

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These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

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Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas

• Legal processes or government requests

• Protection of our rights and property

• Prevention of fraud or illegal activities

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Business Transfers

If our business is sold, merged, or acquired, your information may be transferred to the new owner as part of that transaction.

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With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

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Cookies and Tracking Technologies

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What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your experience.

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Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These enable basic features like page navigation and access to secure areas.

Analytics Cookies: Help us understand how visitors use our website by collecting anonymous information about page visits, traffic sources, and user behavior.

Marketing Cookies: Used to track visitors across websites and display relevant advertisements.

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Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies

• Block all cookies

• Block third-party cookies

• Clear cookies when you close your browser

Please note that blocking cookies may affect website functionality.

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Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Google Analytics - Website analytics

• Google Maps - Location services

• Facebook Pixel - Advertising and analytics

• Payment processors - Credit card processing

These third parties have their own privacy policies. We are not responsible for their practices or content. We encourage you to review their privacy policies.

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Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access

• Accidental loss

• Destruction or damage

• Unlawful processing

Security measures include:

• Encrypted data transmission (SSL)

• Secure servers

• Access controls and authentication

• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

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When information is no longer needed, we will securely delete or anonymize it.

Typical retention periods:

• Customer service records: 7 years (for tax and legal purposes)

• Marketing communications: Until you unsubscribe

• Website analytics: 26 months (Google Analytics default)

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Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

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Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

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Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

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Opt-Out of Marketing

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us directly at excellent@excellentplumbingservices.com

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Do Not Track

Some browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

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California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.

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Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy

• Post the updated policy on our website

• Notify you of significant changes via email or website notice (when required)

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We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Excellent Plumbing Services

Email: excellent@excellentplumbingservices.com
Phone: (813) 734-9192
Address: 2129 W Marianna St. Tampa, FL 33612

Business Hours:

Monday - Friday: 8:30 AM - 5:00 PM
24/7 Emergency Service Available

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Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.

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Note: This Privacy Policy applies only to information collected through our website and services, not to information collected offline or through other means.